SSK Customer Service

Baseball, it's our game.

RETURNS AND EXCHANGES

What is SSK's return policy?

Returns may be made within 30 days from the date it was shipped. The item must be unused, in new condition and in the original packaging. Customers are responsible for any return shipping fees. Please write your order number on the outside of the return box and include the order number or the original packing slip inside your return. By including your order number on the return it will allow us to process your with refund quickly. Shipping charges(if any) will be deducted from your refund.

Bats that have been used are not eligible for returns or exchanges. Bats not in original packaging and unused cannot be returned or exchanged.

How do I do an exchange?

To do an exchange you'll need to return the original item and place a new order. That way the new product will be on its way the same day you place your new order. Then return the original product for a full refund.

When can I expect my refund?

We process returns daily Monday-Friday. We process returns the day we receive it. You will get notification once your refund is processed via email. You will generally see it back on your original form of payment within 48-72 hours.

 

Where do I send my return?

Please ship your return to:

SSK USA

Returns Department

11455 Folsom Blvd

Rancho Cordova, CA 95742

Don't forget to include your order number on the outside and inside of your return for fast return processing!

Can I return a custom bat or glove that I designed?

Custom bats and custom gloves are not eligible for returns or exchanges.

Customer Service

I have a question about a product?

We love talking to customers. You can email us at [email protected] and we will respond the same day 7 days a week.

What do I do if I have a warranty claim?

Please see our warranty page for details. https://sskbaseballshop.com/warranty

What forms of payment do you accept?

You can pay for your order via Visa, Mastercard, Discover, American Express, PayPal, Apple Pay or Google Pay.

You can also use PayPal's Pay in 4.

Pay in 4 allows you to split your payments in 4 – one every two weeks. It’s interest free, has no impact on your credit score and is backed by PayPal.

Do you give discounts to team or leagues?

Please contact our team sales department to learn more about our team or league purchasing programs. Email our team department at [email protected]

Do you accept purchase orders from schools

You bet! We have helped thousands of pro teams, colleges, high schools, booster clubs, recreational leagues, and municipalities purchase equipment from SSK with purchase orders!

Please email us at [email protected] for more information and minimums.

STILL HAVE ANY QUESTIONS?